Shipping policy

At Maple City Music, we are committed to providing fast, reliable shipping and careful packaging to ensure your music arrives safely and in the condition you expect.

We are proud to have earned 65 Google reviews with a 5-star rating, reflecting our commitment to customer service, accurate descriptions, careful packaging, and fast shipping. Every order is handled with the same care and attention we would expect as collectors ourselves.

Order Processing

Most orders are processed and shipped within 24 business hours of purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

Orders are typically shipped via USPS and include tracking information. Customers will receive a shipping confirmation email with tracking details once their order has been dispatched.

Packaging

Vinyl records, CDs, cassettes, and collectibles are carefully packaged with protective shipping materials and record mailers to help prevent damage in transit. Every order is packed with the same care and attention that collectors expect for their own collections.

Each order includes a handwritten thank-you note from the owner as a token of appreciation for supporting an independent, veteran-owned business.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, dimensions, and selected shipping method. Customers will see all applicable shipping costs before completing their purchase.

Combined Shipping

Maple City Music automatically combines eligible items purchased in the same order whenever possible. Shipping charges are calculated based on the total order and package requirements, helping customers receive the most efficient available shipping rates.

Orders containing multiple items will typically be packaged together to reduce shipping costs and ensure safe delivery.

Free Shipping

Maple City Music offers free standard shipping on qualifying U.S. orders of $100 or more.

Customers also receive complimentary Maple City Music stickers with every order, and qualifying orders over $100 currently receive a complimentary Maple City Music patch while supplies last.

Delivery Times

Delivery times vary based on location and carrier performance. Once an order has been shipped, Maple City Music is not responsible for carrier delays caused by weather, holidays, postal disruptions, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. Maple City Music is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please get in touch with us at walter@maplecitymusic.com as soon as possible at walter@maplecitymusic.com.

We may request photographs of the item and packaging to assist with evaluating the issue and filing carrier claims when necessary. We will work with you and the shipping carrier to help resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping, order status, or delivery issues, please contact:

Walter Byrne
Maple City Music
walter@maplecitymusic.com

Thank you for supporting Maple City Music, a veteran-owned independent music store based in Saint Albans, Vermont. We appreciate your business and look forward to helping you discover music you'll enjoy for years to come.